Refund & Return Policy

At ToyFizz, we want you to be happy with your purchase. If you need to return an item, you can request a return within 3 business days of receiving your order.

To qualify for a return and refund, the item must be in the same condition in which you received it. It must be unused or unworn, with all original tags attached and in its original packaging. You may also be required to provide your receipt or another valid proof of purchase.

To request a return, please email us at contact@toyfizz.com.

Approved returns should be sent to:

1st Floor, Qureshi Plaza, Shah Alam Market

Once your return request has been reviewed and accepted, we will provide you with the necessary instructions on how and where to send your package. Where applicable, we may also provide a return shipping label.

Please do not send any item back before contacting us. Returns sent without prior approval may not be accepted.

If you have any questions about a return or refund, you can contact us at contact@toyfizz.com.

Damaged, Defective, or Incorrect Items

We recommend checking your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue and help resolve it.

You must report any damaged, defective, or incorrect item within 3 business days of receiving your order to qualify for a refund or replacement.

We may ask you to provide information such as your order details, proof of purchase, and clear photographs showing the damage, defect, or incorrect item.

Once we receive the required information, our team will review your case and determine the most appropriate solution.

Items That Cannot Be Returned

Some products are not eligible for return. These may include:

• Perishable goods, such as food, flowers, or plants

• Custom-made, personalized, or special-order products

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

• Sale items

• Gift cards

If you are unsure whether your item is eligible for return, please contact us at contact@toyfizz.com before sending it back.

Exchanges

If you would like a different item, the quickest option is to request a return for your current item first.

Once your return has been approved, you can place a separate order for the replacement or preferred item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union and applicable consumer protection laws provide you with a statutory cooling-off period, you may have the right to cancel or return your order within 14 days, without having to provide a reason.

Returned items must be in the same condition in which they were received. They must be unused or unworn, with tags attached and in their original packaging. You will also need to provide a receipt or valid proof of purchase.

Any rights available to you under applicable consumer protection laws will continue to apply.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Under our standard return policy, you must submit your return request within 3 business days of receiving your order and meet all applicable return requirements outlined above.

If your refund is approved, the amount will be returned to your original payment method. We aim to process approved refunds within 3 business days after approval.

Please keep in mind that your bank, card issuer, or payment provider may take additional time to process the transaction and reflect the refund in your account.

For any questions about an approved or pending refund, please contact us at contact@toyfizz.com.